Hai...we continue with Managing Conflicts in
Project - Part 2.
Earlier, we talk about what are conflict, type of conflict,
why conflict occurs and the sources of conflicts.
Exercise No.1: Can you give 3 words that cross in
your mind by the time you think about CONFLICT.
Answer: In most cases, people will give a negative
words i.e 1) Anger 2) Disagreement 3) Dislike
The truth is, it is good to have conflict since it
will give positive outcome such as increase creativity, leads to ideas
clarification, it will increase understanding as well as leading to a common
understanding.
No doubt, conflict also bring negative outcome
such as decrease productivity, lack of communication, negative emotion, poor
decision making as well as impaired process improvement.
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